PRIVACY POLICY

Seattle Premium Detailing
Last Updated: February 2025

Seattle Premium Detailing ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. INFORMATION WE COLLECT

When you book services, contact us, or opt in to SMS communications, we may collect:

• Full name
• Phone number (mobile and/or home)
• Email address
• Physical address or service location
• Vehicle information (make, model, year)
• Service history and preferences
• Payment information (processed securely through third-party providers)

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Schedule and provide auto detailing services
• Send appointment reminders and booking confirmations
• Communicate service updates and follow-ups
• Send promotional offers, discounts, and loyalty rewards (with your consent)
• Improve our services and customer experience
• Process payments
• Respond to inquiries and support requests

3. SMS/TEXT MESSAGING

• When you book a service or provide your phone number, we may collect your name, phone number, email, vehicle details, and appointment information.
• If you consent to receive text messages, we use your phone number to send automated messages including job confirmations, appointment reminders, completion notifications, follow-ups, and occasional promotional offers.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
• Message frequency varies based on your service activity. Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. Reply HELP for help or contact us at (206) 778-4015.
• Consent to receive text messages is not a condition of purchase or service.

4. INFORMATION SHARING

We DO NOT sell, rent, trade, or share your personal information, including your phone number, with third parties for their marketing purposes.

We may share information only:

• With service providers who help us operate our business (payment processors, scheduling software) under strict confidentiality agreements
• If required by law or legal process
• To protect our rights or safety

5. COOKIES AND TRACKING

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not impact our SMS services.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide services and fulfill the purposes described in this policy, or as required by law.

8. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at grow@seattlepremiumdetailing.com.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

11. CONTACT US

If you have questions about this Privacy Policy or our data practices:

Seattle Premium Detailing
Email: grow@seattlepremiumdetailing.com
Website: seattlepremiumdetailing.com